Refund policy

At Beura Beauty, we want you to be happy with your purchase. If you receive a damaged, defective, incorrect, or incomplete order, please contact us and we will do our best to resolve the issue.

1. Returns & Exchanges

Due to the nature of our hair-care and personal-care products, we generally do not accept returns or exchanges for products that have been opened, used, or tested for hygiene and safety reasons.

However, we may accept a return or replacement if:

  • You received the wrong product
  • Your order arrived damaged
  • A product is defective or leaking
  • Your order is missing an item
  • The product received is significantly different from what you ordered

The item must be reported within the required timeframe described below.

2. Damaged or Incorrect Orders

Please inspect your package as soon as you receive it.

If your order arrives damaged, defective, incorrect, or incomplete, contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • Your name and contact information
  • Clear photos of the product and packaging
  • A short description of the issue
  • A video of the unboxing, if available

Our team will review your request and determine the appropriate solution.

3. Eligibility for a Refund or Replacement

To be eligible for a refund or replacement:

  • The issue must be reported within 48 hours of delivery
  • The product should remain unused, where applicable
  • The original packaging should be retained
  • Proof of purchase/order number must be provided
  • Photos or other evidence may be required

We reserve the right to refuse requests that do not meet our return or refund requirements.

4. Non-Returnable Products

For hygiene and safety reasons, the following generally cannot be returned once opened or used:

  • Shampoo
  • Conditioner
  • Hair masks
  • Hair-care bundles
  • Personal-care products
  • Products purchased on sale or as part of a special promotion, unless they arrive damaged, defective, or incorrect

5. Refunds

If your refund request is approved, we will process the refund according to the original payment method where possible.

For Cash on Delivery (COD) orders, we may request your bank account or other suitable payment details to process an approved refund.

Refund processing time may vary depending on the payment provider or bank.

Please note that shipping/delivery charges may not be refundable, except where the issue was caused by an error on our part, such as sending the wrong product or a damaged product.

6. Replacements

If your product qualifies for a replacement, we may send you the correct or replacement product at no additional product cost.

Replacement availability depends on stock. If the same product is unavailable, we may offer an alternative solution, such as a refund or another suitable option.

7. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible after placing the order.

Once an order has been processed, dispatched, or handed over to the courier, cancellation may no longer be possible.

8. Delivery Issues

If an order is returned to us because of an incorrect address, incomplete address, refusal to accept the package, or repeated failed delivery attempts, additional shipping charges may apply if you request the order to be sent again.

9. Sale & Promotional Items

Products purchased during a sale, discount, bundle promotion, or special offer are subject to the same refund and replacement conditions described in this policy.

Discounted products are not eligible for return simply because you changed your mind, unless otherwise stated.

10. How to Request a Refund or Replacement

To request a refund or replacement, please contact us:

Beura Beauty
Email: smaesthetics2021@gmail.com
Website: beurabeauty.com
Country: Pakistan

Please include your order number and details of the issue in your email.

Our team will review your request and contact you with the next steps.

11. Policy Changes

Beura Beauty reserves the right to update or modify this Refund & Return Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.